CROAT- How we work
How we work
Our website works on direct communication with the accommodation owner, without you having to pay a commission to intermediaries or travel agencies
CROATOur website works on direct communication with the accommodation owner, without you having to pay a commission to intermediaries or travel agencies
If the date is free, in most cases the apartment owner will require a down payment / deposit of 10% to 50% of the total accommodation price to confirm the reservation, to be sure that you will arrive or as compensation for damages in case you do not arrive. The deposit is therefore non-refundable.
This deposit can be sent to the owner's bank account (this is a European SEPA payment and the fee depends on the bank - usually 1 EUR), either through your bank or for example through the service europlatba.cz, or by post in cash to his address using the Eurogiro service of the Czech Post (you send CZK, the recipient receives HRK, fee is 200 CZK) or by fast money transfer via the more expensive Western Union service (fee 350 CZK for sending amounts up to 1325 CZK, fee 400 CZK for amounts up to 2650 CZK, fee 550 CZK for amounts up to 5300 CZK).
No. You pay the owner directly. Our site is purely a listings portal – we do not handle payments and charge no fees whatsoever.
The deposit ranges from 20 to 50% of the total stay price. Each owner sets the amount individually. The balance is paid on arrival directly on site.
Most owners reply within 24 to 48 hours. In high season the wait may be longer. If you have not received a reply within 60 hours, you can use the follow-up link in the confirmation email sent after your enquiry.
The deposit is paid to secure the accommodation for the guest and to guarantee the guest's arrival for the owner. As a general rule it is non-refundable, unless a different arrangement is agreed directly with the owner.
Write to us at info@accommodationincroatia.net. We will do our best to facilitate communication with the owner and help you resolve the issue. Our assistance is always free of charge.
